Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Analyze cash demand and replenishment trends for retail cash points, establish reporting to oversee cash levels and adjust variables used in setting targets for cash based on internal and external factors. Manage process and any associated systems for forecasting cash levels and shipment for branch locations to include branch serviced ATMs. Execute Bancorp cash management

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist Display effective time management skil

Executes department strategy plan to review solutions using Spanish and English languages on early and/or later stage delinquent customer accounts across multiple products. Performs extensive skip tracing, and conducts research and accesses credit bureau information, bank statements, applications, and third party vendor services to assist in interpreting data to achieve c

Assumes team leadership roles and responsibilities as required by management. Possesses strong working knowledge of financial crimes trends and typologies. Meets regulatory and business deadlines. Makes appropriate risk decisions related to financial crimes risk. Writes accurate and complete reports that are supported by facts. Considered a subject matter expert in the sp

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Achieving sales goals while serving the clients' best interests. Plan and conduct individual and group coaching sessions with retail bank employees. Develop and conduct client meetings to review existing accounts and close sales individually and jointly with licensed bankers. Handle daily client needs and problems and prioritize and delegate tasks to resolve. Post appoint

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Receives and process letters, phone calls, faxes and emails from customers, attorneys and affiliates. btain and research loan files and history transactions for required information, use alternate sources to complete research, such as county house and tax assessor websites. Do CIF changes according to document review or management request. Perform projects assigned by man

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Responsible for Fraud Operations production responsibilities of case closure and the disputes case referral process including preparing and closing cases for potential Suspicious Activity Reporting (SAR). Additionally owns key functions to include but not limited to escheatment, charge off, check creation, office of the president complaints, FCRA complaints, IRS leads, CO

Business Development Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources Effective grow long term profitable "lead left" relationships Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high value prospectiv

Set up and operate Low Speed Extraction Equipment that is designed to cut open mail at a low speed. Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow. Operator will extract the mail and prepare the payments for processing according to each customer